Refund Policy – Royal Optics USA

Effective Date: June 17, 2024

At Royal Optics US, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

RETURNS

Customers may return eligible items within 30 days of delivery for a refund or exchange.

To qualify for a return:
- Items must be unused and in their original condition
- Items must be returned with original packaging
- Proof of purchase or order number is required

Certain items may not be eligible for return due to hygiene, customization, or prescription-related reasons.

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer unless:
- The item arrived damaged
- The item is defective
- The wrong item was received
- Or otherwise required by applicable law

We recommend using a tracked shipping service when returning any item.

RETURN PROCESS

Before sending any item back, customers must contact our support team at:

support@royalopticsus.com

Please include:
- Full name
- Order number
- Reason for the return
- Photos if applicable

Returns sent without prior approval may experience delays in processing.

RETURN ADDRESS

Regus
275 New North Road
London, N1 7AA
United Kingdom

REFUNDS

Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.

Approved refunds are processed to the original payment method within 5–10 business days.

Original shipping costs are non-refundable unless required by law.

LATE OR MISSING REFUNDS

If you have not received your refund yet:
1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank

If you still have not received your refund after these steps, please contact us at:

support@royalopticsus.com

EXCHANGES

We only replace items if they are defective, damaged, or incorrect.

CANCELLATIONS

Orders may only be cancelled before they are processed or shipped. Once shipped, the standard return process applies.

CONTACT

If you have any questions regarding this Refund Policy, please contact:

support@royalopticsus.com